VoIP For Businesses - Answers To Frequently Asked Questions

VoIP (Voice over Internet Protocol) offers a range of advantages to business organizations, prompting them to shift to it from the conventional PSTN (Public Switch Telephony Network) system. Here are the answers to some Frequently Asked Questions regarding VoIP technology.VoIP is the buzzword in business communication. More businesses are shifting to VoIP based communication system from the conventional PSTN (Public Switch Telephony Network) system. Yet, VoIP remains a term that is often under appreciated. Here are answers to some questions; people often have regarding the technology.
Q. What advantages VoIP provides to businesses?
VoIP based communication not only enables the businesses curtail their telephony bills, but also help them function more efficiently in today's competitive scenario. It helps them streamline their processes according to the demands of today's requirements. A VoIP phone number, unlike a regular phone number, is fully portable. Commonly referred to as a virtual number, it remains unchanged even if a business changes its address.
Q. How is an analog PSTN telephone system connected to a digital VoIP line?
ATA (Analog Telephone Adapter) is used to act as a hardware interface between an analog PSTN telephone system and a digital VoIP line. You do not need an ATA if you are using PC-to-PC VoIP, but you will use it if the existing phones are used.
Q. What does the term 'Integrated Communications' indicate?
VoIP puts excellent communication terms in one package. These include Making cheap local and international phone calls, Have Voice messages sent to your email, Audio conferencing & Video conferencing, Call forwarding, call waiting, Fax through e-mail, Send and receive multimedia files, and Sharing photos while talking.
Q. Can VoIP integrate with other applications?
Yes, it can. As it runs on a server going through a data network, it can integrate with other applications. For instance, in call centers, the VoIP technology helps connect the phones to Customer Relationship Management (CRM) applications. The integrated technology can be used to put "click here to talk to a representative" button on a client's web page paving way for easier interaction with the business.
Q. Can VoIP technology work in tandem with communication media?
The technology can streamline with communication media. The scenario is technically called unified communication. The technology is used operate cell phones in a voice over wireless LAN mode, saving airtime minutes. It can also help connect email and VoIP, letting user's access voicemail through their email clients.
Q. What does the term VoIP Trust Model exactly mean?
A common issue regarding the mode of communication is security concerns. In the context of VoIP, it is about subscriber and network identity. As the cyberspace is a distributed environment with no central control, the identification becomes important. Two basic issues that have to be sorted out are - "Can the Network trust the subscriber?" and "Can the subscriber trust the network?" To address the issue, a mutual authentication mechanism is used for verification. The system is called VoIP Trust Model.
Business houses have been the biggest beneficiaries of the evolution of VoIP technology. However, for riding on the benefits, subscription to top rated VoIP providers is essential. A reliable VoIP network will ensure excellent technical operations, flawless data exchange and non-interrupted service availability. They have a team of technicians who keep vigil on the network and do instant troubleshooting, if required. In fact, quality of a VoIP network depends of the wholesale operator behind it.
The author of this article works with Breezecom, one of the leading wholesale VoIP providers USA based infrastructure helps them to provide services in South Asia, North Africa and the Middle East.

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